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FAQs

Location & Address

125 Forest St. Boulder Creek, CA 95006

Business Hours

Wednesday - Sunday 11:00AM–5:00PM

Closed Monday & Tuesday

Moroccan Rugs & Poufs

Buying a vintage rug or pouf is an investment. We understand that it’s helpful to actually see a rug in your space before committing to owning it forever. That’s why we offer exchanges or refunds within 7 days of delivery date. Please see below for more detailed info regarding returns. Any questions about our textiles, their origins, how we source or how to care for your new rug or pouf, please contact us at any time. 

CARE-WASHING

Our rugs are hand washed and repaired in Morocco before being shipped to Manipura. Any restorations required are done by hand by skilled artisans in the traditional method and with materials that highlight its origins. 

Rugs should be vacuumed regularly and can be hung outside in the sunshine and fresh air to freshen them up and get rid of any loose dirt. You can use soapy water to spot clean. Highly recommend against using chemical cleaners—keep it simple. If your rug is really dirty it can be professionally cleaned.

The delicate wool and natural dyes will fade over time in direct sunlight, and with normal wear and age. 

STUFFING YOUR POUF

A few options for stuffing your Manipura Moroccan pouf….

Environmentally conscious materials are always preferred and are usually the most cost friendly too!

1. Up-cycled fabric and cotton

This is the method used most by Moroccan families and our preferred way too. It creates a super comfortable, heavy and structured feel to your cushion. You can use old clothing, sheets, blankets, or towels.

2. Pillows and cushions

If you have any old pillows or cushions, that works great! 

3. Upholstery stuffing/materials such as recycled wool felt or coconut fiber.

CARPET UNDERLAY/RUG PADS

If your placing your rug on hardwood flooring or a concrete surface, you may want to consider a non-slip rug pad for underneath your rug as they can be slippery without. 

Shipping and Returns

Please allow 5 business days for your online order to be shipped. Orders are shipped from California and rates are based on size, weight and destination of package. 

We accept payment in the form of Mastercard, Visa, Discover, American Express.

We do not accept checks.

Due to the handmade nature of some of our items or products, variations in design, size and color may occur. 

Online order cancellations are accepted within 1 hour of placing an order. 

ALL SALES ARE FINAL UNLESS ITEM IS DAMAGED IN TRANSIT (EXCEPT RUGS AND POUFS--SEE BELOW)

We do our very best to ensure sturdy packaging of all of our pieces, but in the unfortunate case of a broken or damaged good, a clear photo must be sent via email to info@manipuramarketplace.com within 2 days of receipt to be eligible for a refund. Instructions for return or exchange of the damaged good will be provided in a reply email. 

We do not issue store credit.

Manipura is not responsible for any lost or stolen packages/items. All orders are sent with tracking, unless otherwise noted. After the package has left our location, tracking is the responsibility of the purchaser. We are not able to resend orders that have been marked as delivered.

RETURNS OF RUGS/POUFS

Due to the vintage nature of our Moroccan rugs and poufs, irregularities in shape, texture, color and signs of age should be expected and not considered as faults. We understand that sometimes your rug just may not work out as imagined once you get it home. Just get in contact with us within 24 hours of receiving your delivery to coordinate the return for an exchange or full refund (minus cost of shipping). Just make sure it’s in original condition with no signs of new wear. The cost of postage and ensuring the return makes it to us in one piece is the responsibility of the customer. We offer exchanges or refunds within 7 days of delivery date. We cannot be held responsible for any returns that go missing in transit.  

Returns of rugs or poufs after 7 days will not be accepted. Manipura has the right to deny a return at any time. The return policy is subject to change at any time.